CTW Removal Services

1. Parking must be arranged by the customer, any parking fines incurred during the job will be added to the final bill. A surcharge may be levied if our staff are not able to park within 75 metres of the entrance to either the collection or drop off property.

2. Congestion charges and/or toll road charges will be added to the final bill.

3. CTW Removals will endeavour to arrive at each job at the agreed time however circumstances out of our control may cause delays and we do not offer discounts for lateness.

4. It is the clients’ responsibility to be at the property or have a representative at the property throughout the moving process as CTW Removals will not be responsible for the property if it is left unattended

5. It is the clients’ responsibility to measure larger items of furniture and to make sure they will fit through doorways and stairways. CTW Removals will not be liable for any damage to walls, doors, banisters or furniture if we are asked to attempt to move furniture where there is not adequate space.

6. CTW Removals will not be liable for any damage caused if we are asked to assist you with the dismantling and re-assembly of items of household furniture.

7. CTW Removals will not be responsible for any breakages as a result of either inadequate packing by the client or a third party or the use of inadequte packing materials by the client or a third party.

8. Any visible loss, damage or failure to produce any goods must be noted at the time of delivery. We accept no responsibility for loss or damage to property after the job is complete and our staff has left the property.

9. CTW Removals reserve the right to refuse or cease a job at any point if any member of staff is abused - verbally or otherwise.

10. Each van load is covered for loss and damage up to £30,000 to the clients’ belongings during transit. The client will be liable for the first £100 of any claim, no claim will be considered until full payment for the job and the £100 excess has been received in cleared funds.

11. Whilst we will endeavour to undertake jobs in all weather conditions, we will not be held responsible for any financial loss due to cancellation or postponement due to conditions that are deemed to be dangerous to our staff.

12. We allow up to an hour waiting time during each move (waiting for estate agent/letting agent/inventory clerk to release keys or previous occupiers to move out etc), after this period, we reserve the right to charge an additional £15 per hour or part hour, per man, i.e., a two and a half hour wait with a three man removal team will be an additional £90.